Shipping & Delivery

At Caldwell Aspen, we aim to make every order as smooth and reliable as possible, from the moment you place your order until it arrives at your door.

Shipping & Delivery

• Our average delivery time is 5–7 business days.
• In rare cases, an additional 2–3 business days may be required due to unexpected demand, stock availability, or carrier delays.
• We offer free shipping with tracking on all orders.
• If your package is confirmed as lost in transit, we will arrange a replacement at no additional cost.

Tracking Your Order

Once your order has been shipped, you will receive a Track & Trace number by email.

Please allow some time for your tracking information to become active after your order has been handed over to the carrier. Occasionally, tracking updates may be delayed even though your package is continuing through the delivery network.

Returns

• Items may be returned within 30 days of receipt, provided they are unworn, unused, and in their original condition with all tags attached.
• Before returning an item, please contact us at support@caldwellaspen-us.com to register your return and receive the appropriate instructions.
• We recommend using a trackable shipping method for all returns.
• Return shipping costs are the customer's responsibility for change-of-mind, sizing, or other customer-choice returns.
• Once your return has been received and inspected, your refund will be processed to your original payment method within 14 business days.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact support@caldwellaspen-us.com with your order number and clear photo or video evidence.

Once verified, our customer care team will arrange an appropriate solution at no additional cost to you, which may include a replacement. In many cases, you will not need to return the damaged item.

Cancellations

We begin processing orders quickly to ensure timely delivery. For this reason, orders cannot be canceled once they have been placed.

If you no longer wish to keep your order, you may return eligible items after receiving them in accordance with our Return & Cancellation Policy.

Refused or Uncollected Packages

Customers are responsible for ensuring that their shipping information is correct and that packages are accepted or collected when required.

Packages that are refused or remain uncollected may not automatically qualify for a refund. Please contact our customer care team so we can review the circumstances of your order.

For any questions about shipping, delivery, or your order, please contact:

✉️ support@caldwellaspen-us.com